LUNCHONLINE TRANSITION TO EZLUNCH - FOR SCHOOLS

‍Do we need to do anything right now?

No. There is no action required from your school at this stage. Keep a lookout for the email on Wednesday, November 26 from the Ezlunch team, though!

‍

Will our current food providers stay the same?

Yes. Food providers will be transferred automatically with their existing menus and service days.

‍

Does the school need to use the complete Kindo system?

No. If your school is new to Kindo, this transition applies only to your lunch service. Any wider use of Kindo would be a separate, optional discussion at your pace.

‍

Is there any cost to the school?

No. This transition does not create any new costs or contract changes for your school. If you are currently fundraising through Lunchonline, you can continue to fundraise with Ezlunch.

‍

How do Parents access Ezlunch?

• A Kindo account will be created for anyone who still has an active Lunchonline account on 23rd December 2025.
• Lunchonline Account Holders will be sent their new Kindo login details in January.
  
  • If they wish to close their Lunchonline Account, they can do so before 5pm on 23rd December 2025.
  • After this date, they’ll have an Ezlunch account created for them, and any existing account balances will be transferred to this account. They can also choose to close this account at any time and withdraw their balance.
• If you are already a Kindo school, parents will use their same account details, and we’ll just transfer their balance.

‍

Will this increase office workload?

Not at all! Kindo provides a fully managed service for your families. Most parent enquiries are redirected from your office to the Kindo support team.

‍

How will parents be informed?

Lunchonline have contacted families directly, and Ezlunch will provide a ready-to-use Communications toolkit so you can easily communicate the transition through newsletters, your website, and Facebook, if you want to.

‍

Who can we contact if we have questions?

You’ll hear directly from the Ezlunch team on Wednesday, November 26, with everything you need to know. If you still have questions after that, you’ll have direct contact with the Kindo team as the transition approaches, along with ongoing helpdesk support.